DSP's Making a Difference: Hugo Reid
As part of DSP Recognition Week, FADSP is pleased to recognize direct support professionals (DSPs) who are making a meaningful difference in the lives of the people they serve. Hugo Reid is one of those DSPs.
Hugo Reid has been a Direct Support Professional at Ann Storck Center for 28 years. Hugo is a dependable and caring employee; he is an excellent caregiver and can always be counted on. There has not been a time anyone can remember when Hugo was asked to do something for the individuals served where he did not get it done, even if it was on his day off. Hugo was called one day when there was not anyone available that could drive a resident to a doctor's appointment. He explained that he also had a doctor's appointment, but since it was a routine checkup he would reschedule. Staff tried to talk him out of cancelling his appointment and said they would find someone else, but Hugo would not hear of it. If Hugo is needed, he always finds a way. He always puts the individuals’ needs first.
A parent who lived out of town needed his son to visit him for a family celebration, so Hugo helped coordinate the trip and with the help of another staff drove four hours to make that happen. Hugo believes that if something needs to happen for an individual at Ann Storck, he can help make it happen, and he will go above and beyond to do so. Hugo has cut his vacation short to come back to work because his fellow coworker was overwhelmed and needed his help since he is more experienced on how to deal with a busy day. Hugo did not even hesitate and showed up to help.
Hugo is a great advocate for the individuals we serve. He is a team player! Hugo is not just concerned with the individual in the house where he works, but advocates for all the individuals served at Ann Storck. He makes the individuals feel connected to him in a positive way. Ann Storck has consumers who respond to Hugo in a way that no one else can get them to respond. Hugo can reason with them in a calm way and get them to cooperate. For example, one individual likes to drop to the ground and refuse to get up and go in the house; however, Hugo can just walk up to him, put his hand out to the individual, and he will take Hugo’s hand and get up. Our individuals love his company, especially when he takes them on van rides and special outings.
Thank you, Hugo, for your continued service to the individuals served at Ann Storck Center!